Privacy & Security

ABOUT MY ACCOUNT

    How do I open an account/How do I register?
    I cannot open an account.
    What do I do if I forget my account name/ password?
    Can I change my login Id/ account name?
    How do I change/ update my personal information?
    How do I close my account?
    Is my account secure?
    How do I receive a history of my financial transactions?

DEPOSITS

    How do I add credits to my account/ make a deposit/ purchase casino chips?
    What is the minimum deposit?
    Which currency can I play in?
    What payment options do I have?
    What credit cards can I use?
    Do credit card fees apply?
    Why is my credit card being declined?
    How is my purchase reflected on my bank statement?
    What is the cashier and how does it work?
    What is ezEcash.com?

WITHDRAWALS

    How do I cash out/make a withdrawal?
    Can I withdraw my money at any time?
    What are your policies for cashing out bonuses?
    Are there any charges when I withdraw?
    Can I modify/cancel my withdrawal after I make it?

BONUS OFFERS

    How Do I receive my Bonus?
    What are your policies for cashing out bonuses?

WINNINGS

    How are winnings paid and how long does it take?
    Will I receive a redeem confirmation?
    How does my refund show on my bank statement?
    I have not received my credit/check/refund. What should I do now?

SECURITY-LEGALITIES

    Is wagering online legal?
    Is the casino licensed?
    Is my privacy ensured?
    What are casino rules & regulations?

SYSTEM AND TECHNICAL CONCERNS

    Do I have to download the casino in order to play?
    Should I play the Html, Java or Multi-User version of the games?
    How do I enable Java on my computer?
    What is the recommended screen setting?
    Why are the graphics not loading properly?
    Why is the system slow?
    What is a Communication Failure?
    What do I do if I get disconnected while I am playing?

GAMING ISSUES

    Can I play for free?
    Are there any service charges for playing at this site?
    What games can I play at the casino?
    I need help playing the games. Can you help?
    How do I display the rules for the game I am playing?
    How does the system handle unfinished games?/ What happens to my money if I exit the game or it freezes?
    How can I review my gaming records?